If you’ve earned a commission and it’s stuck on “Pending”, that’s expected — and intentional. This article explains why and when it’ll change.
Why we hold for 60 days
Every VIP upgrade has a 60-day refund window. If we paid you immediately and the invitee refunded a week later, we’d have to claw the commission back from you, which is awkward for everyone.
Instead, the system holds the commission until the refund window closes. Once 60 days have passed without a refund, the commission moves to Eligible and we process the payout.
Earlier the program was 30 days. We extended to 60 because of seasonal upgrade patterns — sometimes a VIP signs up before a busy travel period and re-evaluates after returning. The longer window covers more genuine refund scenarios without significantly delaying your payment.
How to read the hold timer
On your Earnings tab, in the per-invitee table, each Pending row shows a note like “Eligible in 47 days”. That’s a live countdown to the date when the commission moves to Eligible.
What if my invitee refunds?
The commission moves to Cancelled and the relevant tile balance updates. We don’t reach out — you’d just see the status change next time you check the Earnings tab.
Can the hold be reduced?
Not on a per-commission basis. The 60-day window applies uniformly. The reasoning: a uniform rule is fair to everyone and easier to explain.
What about commissions before the rule changed?
Commissions created before April 30, 2026 are on the old 30-day rule and become eligible 30 days after their VIP upgrade. Commissions created after that date use the 60-day rule. The dashboard handles this automatically — you don’t have to track it.
Why I see Pending forever
Three possibilities:
- It hasn’t been 60 days yet — check the eligibility date on the row
- The invitee actually refunded and the status will move to Cancelled within a day
- System glitch — contact support if the eligibility date passed but status didn’t change