VIP upgrades have a 60-day refund window. If your invitee uses it, the commission gets cancelled. This article explains exactly what happens.
The flow
- Day 0: Your invitee upgrades to VIP. Commission created → Pending. $100 in your Pending tile.
- Day N (somewhere between 1 and 60): They request a refund.
- The refund is processed by the team. The commission auto-changes status from Pending to Cancelled.
- Your Pending tile drops by $100.
- The invitee row on your dashboard now shows “Cancelled” with a brief note.
You don’t lose anything you’ve already been paid
Refunds only cancel commissions in the Pending state. Once a commission has been moved to Eligible (60 days passed) or Paid (money sent), it’s locked in. Refunds after that point don’t claw money back from you.
The 60-day hold means the platform absorbs all refund risk. You never have to send money back. Worst case for you is a Cancelled commission you weren’t going to spend yet.
Why do invitees refund?
Common reasons in our experience:
- Misjudged the time commitment — they signed up planning to engage but life got busy
- Tier mismatch — VIP was more than they actually needed; they downgrade to Pro instead
- Discovered a feature was Pro+ only and decided VIP wasn’t worth it
- Genuine product issue — rare, but happens
Will I be told why?
Not by default. Refund reasons are between the invitee and the team. We don’t share them with the connector to protect the invitee’s privacy.
What if I think a refund is wrong?
If you have reason to believe a refund was processed in error (someone refunded then immediately re-upgraded, for example), contact support. We can re-create the commission in cases where the refund clearly didn’t apply.