Every commission you earn moves through four states: Pending → Eligible → Paid (or Cancelled). The four colored tiles at the top of your Earnings tab show the running totals in each state.
Pending (blue)
Your invitee just upgraded to VIP. Their commission has been created but isn’t yet payable — it’s in the 60-day hold period while their refund window is open.
This is the most volatile state. If they refund, the commission moves to Cancelled. If they don’t, it moves to Eligible.
Eligible (amber)
The 60-day hold expired without a refund. The commission is now ready to be paid out. Faizan reviews eligible commissions on a regular schedule and processes payments — usually within a week of becoming eligible.
Paid (green)
The money has been sent to you. Your dashboard now shows the date paid, the payment method (PayPal, Wise, bank transfer), and the transaction reference for your records.
Cancelled (grey)
The invitee refunded their VIP plan within the 60-day window. Per the program rules, the commission is no longer payable. The invitee row on your dashboard shows status “Cancelled” with a brief note about why.
Across the program so far, the cancellation rate is well under 5%. Most VIP upgrades are deliberate decisions and the upgrader stays. Don’t worry about cancelled commissions unless you see a pattern.
How the totals work
- Pending tile shows total Pending commissions
- Eligible tile shows total commissions eligible for payout (not yet paid)
- Paid tile shows lifetime amount paid to you
- Total earned tile shows lifetime sum of Eligible + Paid (i.e. everything that’s gone or will go to you)
How states change over time
A typical commission lifecycle:
Day 0: Invitee upgrades → Pending ($100) Day 60: Hold expires → Eligible ($100) Day ~65: Faizan processes → Paid ($100)
Most commissions take about 9-10 weeks from upgrade to payout. If you’ve been Eligible for more than 14 days without payout, contact support — that’s outside normal timing.