The Smile Channel works on all modern browsers. This article covers what’s supported and what to do if you’re having browser-specific issues.
Officially supported browsers
- Chrome (last 2 major versions) — best supported, most testing happens here
- Safari (last 2 versions, both desktop and iOS) — fully supported
- Firefox (last 2 versions) — fully supported
- Edge (last 2 versions) — fully supported
Limited support
- Internet Explorer — no longer supported (Microsoft retired it)
- Older Safari (iOS 14 and below) — most things work but some interactive elements may not
- Brave — typically works, but its tracking protection sometimes blocks legitimate features (logout button not responding, etc.)
- Tor — not officially supported; expect issues
If something’s broken in your browser
The fastest fixes:
- Clear your cache — Settings → Clear browsing data → cached images & files. Then reload the page.
- Try incognito / private mode — rules out browser extension interference
- Disable browser extensions — ad-blockers, privacy tools, password managers can occasionally break things
- Try a different browser — quickly identifies whether the issue is platform-wide or browser-specific
Aggressive ad-blockers
Some ad-blockers (especially uBlock Origin with strict lists) block legitimate functionality including the affiliate dashboard’s invite-link generator and the Help Center search. Whitelist thesmilechannel.com to fix.
If you’re sure it’s a real bug
Submit a support ticket with:
- Your browser name and version (Help → About)
- Your operating system
- The URL where the issue appears
- A screenshot showing the problem
- Whether it also happens in incognito + with extensions disabled
That’s enough info for us to reproduce and fix.