If you encounter content or behavior on The Smile Channel that violates platform rules, you can report it. This article covers when and how.
What to report
- Content that’s inappropriate (explicit, hateful, harassing)
- Profiles that misrepresent identity (impersonation)
- Reviews that contain personal attacks or harassment
- Members who solicit aggressively, spam, or harass
- Content that violates copyright
- Content promoting illegal products or services
What NOT to report
- Reviews you disagree with (negative reviews are allowed if substantive)
- Members whose views you find disagreeable but who are within platform rules
- Style or tone differences (the platform welcomes a wide range of voices)
Reports of disagreement-without-violation get filed but don’t lead to action. We don’t moderate viewpoints — only behavior.
How to report
Three ways:
1. Report button on the content
Most member-generated content (reviews, episodes, profile sections) has a small “⋯” menu with a “Report” option. Click and select a reason.
2. Email support@thesmilechannel.com
For situations not tied to a specific piece of content, or for complex reports needing context.
3. The community-issues form
For interpersonal issues between members. Visit thesmilechannel.com/contact/?type=community-issue.
Members who get reported don’t see who reported them. We protect reporters from retaliation. The reported member is told that a concern was raised, but not by whom.
What happens after a report
- Within 24-48 hours, a moderator reviews the report
- If the report is substantive, the moderator takes action (warn, hide content, suspend, ban — proportional to the severity)
- The reporter is notified that their report was acted on (without details about what action was taken)
- The reported member is notified that an action was taken (with the reason)
False reports
Members who repeatedly file unfounded reports as a form of harassment or competitive maneuvering get their reporting privileges paused. We track patterns.
If you’re the one being reported
You’ll get a notification with the type of issue raised. If you disagree, you can respond. The moderator considers both sides before deciding. Most issues resolve through clarification rather than enforcement.